orders & shipping

SHIPPING INFORMATION

Shipments are made through DHL courier and the cost varies depending on the individual purchase value and the country of dispatch.

As required by the rules of the trade, all milaura.com shipments are accompanied by an official invoice declaring the value of the individual items in Euro. For items on sale invoice shows the discounted amounts. 

 

SHIPPING METHODS AND COSTS

To offer you the best service and ensure fast worldwide deliveries we have chosen DHL. Shipping rates vary based upon shipment type, destination (please see table below) and your rate will be automatically calculated at checkout.

We aim to dispatch all orders within 24 hours (orders accepted before 12:00 am CET will be dispatched the same day). Estimated delivery times are to be used only as a reference, will commence from the date of dispatch and we are not responsible for any delays caused by destination customs clearance processes.

milaura.it shall not be held responsible for delays in shipments caused by weather conditions, international customs issues or any other circumstances beyond the control of milaura.it.

During sales or special promotions, processing times may be longer.

We offer the following shipping options:

DESTINATION COST EURO TIMIMNG
Austria  10,-  2-3 working days
Belgium  10,-  2-3 working days
Canada  18,-  2-3 working days
China  28,-  3-2 working days
France  10,-  2-3 working days
Germany  10,-  2-3 working days
Italia  5,-  2 working days
Japan  28,- 2-3 working days 
Luxembourg  10,-  2-3 working days
Monaco  10,-  2-3 working days
Netherlands  10,-  2-3 working days
Portugal  10,-  3-4 working days
Singapore 28,- 3-4 working days
Spain  10,-  3-4 working days
Sweden 10,-  3-4 working days
Taiwan 28,- 3-4 working days
United Kingdom  10,-  3-4 working days
United States  18,-  2-3 working days

 

SAN MARINO AND VATICAN CITY

Available shipping options are the same as in Italy

 

 

IMPORTANT DELIVERY INFORMATION

We recommend that you consider the following information:

  • All orders require a signature upon receipt,
  • We are unable to redirect orders once items have been dispatched, so please ensure there is someone who can sign for your order at the specified shipping address,
  • DHL does not deliver to P.O. Boxes or use General Delivery.
  • If DHL does not find anyone at the indicated address, it will try to deliver the package three more times, leaving a card with instructions on each occasion. After 3 (three) days, our Customer Service will contact you directly by email.

 

WHEN DO WE DELIVER?

Our Online Store ships worldwide with DHL, delivering 9am-5pm, Monday to Friday.

DHL does not deliver on festive or pre-festive days.


FREE SHIPPING

From time to time, we run free shipping promotions. To be notified by email, simply sign up here. Please note that free shipping promotions will be applied to your order at checkout.

In the event that you need to return an item that you bought during a free shipping promotion, we will not refund the outbound shipping costs (since this was free) and you will be charged a return shipping fee as usual.


FIRST TIME ORDERS

For your security, please be aware that first-time orders can only be shipped to the cardholder's billing address or a corporate work address which we are able to verify independently. To avoid delays to your order, please ensure that your billing address matches the address on your card statement, and that the cardholder's name is written as it appears on the card. Please also ensure that your contact details are filled in accurately, so that we can contact you if necessary.

INSURANCE

We insure each purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you are not the receiver of your purchase (for example a gift order) then the person who signs for the package confirms receipt and is accountable for the package.


TRACKING YOUR ORDER

You can check the current status of your shipment by signing into your account and visiting the 'Orders' section.


TAXES AND DUTIES

Most countries are shipped to on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will be included in the product price.

The following countries are shipped to on a DDP (Delivery Duty Paid) basis:

  • Austria
  • Belgium
  • Canada
  • China
  • France
  • Germany
  • Italia
  • Japan
  • Luxembourg
  • Monaco
  • Netherlands
  • Portugal
  • Spain
  • United Kingdom
  • United States

 

If a DDU (Delivery Duty Unpaid) destination is selected, product prices displayed are exclusive of all taxes and duties, as well as well as EU/UK VAT. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to and payment of these is necessary to release your order from customs on arrival.

As we are unable to advise the amount this may be, we invite our customers to verify local taxes and duties before placing an order. Our Online Store ships worldwide with DHL and the shipping costs are already included in the final amount of your order. However, as international courier for your order, DHL may present you with a separate invoice from local authorities for duties owed.

 

 

 

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Milaura is a concept store with an international and innovative soul, selling the Milaura label and more than 100 other brands coming from all over the world. The store is positioned in Milan, in Corso Garibaldi. It evolved from the idea and expertise of Laura Poretti, who has been working in the fashion industry for the past 20 years. The most popular brands sold include: Sofie D’ Hoore, Lemaire, Jejia, Jupe by Jackie, Dusan, Sandrine Vrancken, Il by Saori Komatsu.