faq

HOW DO I MAKE A PURCHASE

Shopping at Milara.it is easy:

  • Use the CLOTHING, BAGS, SHOES and ACCESSORIES links.
  • Once you have found an item, choose your size and click on the 'ADD TO SHOPPING BAG' button on the product page.
  • Review the items in your shopping bag by clicking the 'SHOPPING BAG' link at the top of the page.
  • Click on 'PROCEED TO CHECKOUT' to complete your order.

 

DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?

You can shop at Milaura.it without creating an account.

However, register with us and you'll be able to enjoy the following benefits

  • Review past purchases
  • Request a return or exchange directly from your account
  • Add sold out items and products you love to your Wish List
  • Preview our new collections
  • Get tailored promotions

 

 

IS MY PERSONAL INFORMATION KEPT PRIVATE?

 

Please be assured that we take data protection seriously, and your information will only be shared with third parties where they abide by applicable data protection legislation For more information, please read our Privacy Policy in full.

 

I'VE FORGOTTEN MY PASSWORD - WHAT SHOULD I DO?

To re-set your password, follow the 'FORGOTTEN PASSWORD' instructions on the SIGN IN page.

 

WHAT PAYMENT METHODS DOES MILAURA.IT ACCEPT AND IS IT SAFE TO USE MY CREDIT CARD ONLINE?

We accept Visa, MasterCard, American Express, Maestro. You can also choose to pay with PayPal.  All payments are processed through a secure checkout system provided by Adyen.

To ensure that you don't experience any delays to your order, please make sure all your details are entered correctly.

 

WHICH COUNTRIES DOES MILAURA SHIP TO?

Milaura.it ships to the countries listed below:

Austria

Belgium

Canada

China

France

Germany

Italia

Japan

Luxembourg

Monaco

Netherlands

Portugal

Spain

United Kingdom

United States

 

HOW LONG DOES DELIVERY TAKE, AND HOW MUCH WILL IT COST?

For information on delivery and shipping charges to your destination, view our Shipping options

 

DOES Milaura SHIP TO MULTIPLE ADDRESSES?

We are only able to deliver to one address per order. If you would like to send your purchases to multiple addresses, we suggest that you place a separate order for each destination.

 

CAN I CHANGE OR AMEND MY ORDER ONCE IT HAS BEEN PLACED?

Before your purchases have been prepared for dispatch we can cancel an item, change the size or edit your billing and shipping details.

However, we are unable to combine orders or add pieces to an existing order once it has been placed.

If you need to make any amendments, please call customer care for assistance.

 

HOW CAN I TRACK MY ORDER?

Once your order has been dispatched, you will receive an email containing your air waybill number to track your package.

If you have registered, you can also follow the progress of your delivery by signing into your account and selecting LOG IN followed by Order Status.

 

HOW DO I RETURN OR EXCHANGE AN ITEM?

Making a return or exchange is easy. You have 14 days to decide whether to keep your items. Simply request a returns merchandise authorization number (RMA) from to our costumer care at hello@milaura.it and then book a collection to send your item(s) back to us.

View more information.

 

WILL I BE REFUNDED THE FULL VALUE OF MY ORDER?

Your refund will be issued to the original credit card used to place the order.

All sales taxes are included in your refund if your order has been sent to a destination within the EU. Outside the EU, customs duties and sales taxes are non-refundable. You may be able to recover these costs by contacting your local customs bureau directly.

Please note that it can take up to 10 business days for the refund to appear in your account.

Milaura is a concept store with an international and innovative soul, selling the Milaura label and more than 100 other brands coming from all over the world. The store is positioned in Milan, in Corso Garibaldi. It evolved from the idea and expertise of Laura Poretti, who has been working in the fashion industry for the past 20 years. The most popular brands sold include: Sofie D’ Hoore, Lemaire, Jejia, Jupe by Jackie, Dusan, Sandrine Vrancken, Il by Saori Komatsu.