Return Policy

If for any reason clients are not satisfied with an order, the item(s) can be returned for size exchange, store credit or refund within 14 days of the merchandise delivery date.

 

Return Instructions

  1. To request a return send an e-mail to customer.service@milaura.it writing the order number, the items to return and why you are returning them. You will receive an email from milaura.com with your return authorization number (RAN) and the return form with the instructions. The shipping costs of return are borne by the buyer
  2. You will have to write the RAN in the return form, fill it,  and insert in the return package
  3. Send the return package to Milaura, C.so Garibaldi 20, 20121, Milano, Mi, Italy

 

The two Types of Return are:

Size exchange
Items can be exchanged only when a different size or a different color of the same Item Code is available. The new item will be eligible for return through the same return procedure.

Refund 

The refund will be made as soon as the return arrives at milaura.com and the items will be verified.

For orders paid by credit card the amount refunded will be available to customers in about 10 days, and will be visible on the next card statement. The timing may vary slightly depending on the banking system of the credit card used.

For orders paid with Paypal the amount will be returned to the original account.

The refund will be issued in the same currency as the original purchase. Any differences in the amount due to exchange rate fluctuations cannot be reimbursed.

The return shipment must take place within 14 days of receipt of the order.

Return Terms and Conditions

 The Security Tag must still be intact and attached to returned items. Item(s) must not have been worn, washed or altered in any way, and must not show any signs of use. Soles of footwear must be in perfect condition and must not be marked in any way.

 Items must be returned with all original tags, packaging and other accessories (dustbags, hangers, garment covers etc.) received with the order.

 Shoes and other accessories must be returned with their original boxes, which must not be damaged and/or altered or used as the external parcel for the shipment.

 Returns must be packaged in the milaura.com box.

 In the case of defective or incorrect merchandise, clients must follow the instructions above. milaura.com reserves the right to request photographic support regarding defective or incorrect merchandise before authorizing a return for full reimbursement of shipping and import fees.

 Swimwear (bikini bottoms, swim trunks or briefs) and intimate apparel (briefs, boxers) must be tried on over underwear. Returns will not be accepted if the protective hygienic strip has been removed. Items that have any sign of use or wear will be returned to the client.

 Pick-ups for all authorized returns with milaura.com 's courier account numbers must originate from the same country of the original shipment.

 In the case that the return shipment requires pickup or the payment of any added fees, milaura.com reserves the right to refuse returns sent with a different courier than specified in the confirmation email.

milaura.com reserves the right to refuse returns that are unauthorized and/or not sent in accordance with the return policy detailed online. In the case of unauthorized or non-standard returns, the merchandise will be returned to the shipping address specified in the original order. If an unauthorized return is accepted, milaura.com will deduct a 10% administrative/re-stocking fee from the refund.

 

For any issue not explicitly mentioned, the European normative for long-distance commerce prevails.

 

The following methods of payment are accepted by milaura.com:

 

CREDIT CARD

When clients place orders online, Credit Card details are forwarded to a protected online banking system provided by  Adyen which accept Visa, MasterCard, American Express, Diners and Pay Pal.

Credit Card Security

Milaura.com clients are guaranteed maximum Credit Card security because alltransactions are processed using a secure server. 
Milaura.com CUSTOMER SERVICE AGENTS WILL NOT ASK FOR NOR ACCEPT CREDIT CARD NUMBERS AND/OR EXPIRATION DATES. 
milaura.com advises clients to apply for E-commerce security PIN CODES provided by Verified by Visa and SecureCode by MasterCard. 
For more information, please visit www.visa.com or www.mastercard.com

Credit Card Charges

If there are sufficient funds and the account information is valid, the order will be processed instantly. Credit cards are charged at the moment that the order is confirmedfor both available merchandise and for Pre-order items (which are shipped later in the season when the merchandise arrives).

If the scan or fax of the bank transaction is not received within 48 hours of the request, the order will be cancelled.

PAYPAL

milaura.com welcomes payments from PayPal Accounts and reserves the right to processorders only if shipped to the same address that the verified Paypal account is registeredwith.

For Credit Card and Paypal payments milaura.com can request the Bank or Paypal to double check the transaction and the account information. This verification process willdelay immediate shipping. 
milaura.com also reserves the right to ship the order only to the Billing Address.

First-Time Client

For Credit Card and Paypal payments milaura.com can request the Bank or Paypal to double check the transaction and the account information. This verification process willdelay immediate shipping. 
milaura.com also reserves the right to ship the order only to the Billing Address.

SHIPPING INFORMATION

Shipments are made through DHL courier and the cost varies depending on the individual purchase value and the country of dispatch.

As required by the rules of the trade, all milaura.com shipments are accompanied by an official invoice declaring the value of the individual items in Euro. For items on sale invoiceshows the discounted amounts

SHIPPING METHODS AND COSTS

To offer you the best service and ensure fast worldwide deliveries we have chosen DHL. Shipping rates vary based upon shipment type, destination (please see table below) and your rate will be automatically calculated at checkout.

 

We aim to dispatch all orders within 24 hours (orders accepted before 12:00 am CET willbe dispatched the same day). Estimated delivery times are to be used only as a reference, will commence from the date of dispatch and we are not responsible for any delays caused by destination customs clearance processes.

milaura.com shall not be held responsible for delays in shipments caused by weatherconditions, international customs issues or any other circumstances beyond the control of milaura.com.

During sales or special promotions, processing times may be longer.

We offer the following shipping options:

 

DESTINATION

COST EURO

TIMIMNG

Austria

 10,-

 2-3 working days

Belgium

 10,-

 2-3 working days

Canada

 18,-

 2-3 working days

China

 28,-

 3-2 working days

France

 10,-

 2-3 working days

Germany

 10,-

 2-3 working days

Italia

 5,-

 2 working days

Japan

 28,-

2-3 working days 

Luxembourg

 10,-

 2-3 working days

Monaco

 10,-

 2-3 working days

Netherlands

 10,-

 2-3 working days

Portugal

 10,-

 3-4 working days

Singapore

28,-

3-4 working days

Spain

 10,-

 3-4 working days

Sweden

10,-

 3-4 working days

Taiwan

28,-

3-4 working days

United Kingdom

 10,-

 3-4 working days

United States

 18,-

 2-3 working days

 

SAN MARINO AND VATICAN CITY

Available shipping options are the same as in Italy 

IMPORTANT DELIVERY INFORMATION

We recommend that you consider the following information:

All orders require a signature upon receipt,
We are unable to redirect orders once items have been dispatched, so please ensurethere is someone who can sign for your order at the specified shipping address,
DHL does not deliver to P.O. Boxes or use General Delivery.
If DHL does not find anyone at the indicated address, it will try to deliver the package three more times, leaving a card with instructions on each occasion. After 3 (three) days, our Customer Service will contact you directly by email.

WHEN DO WE DELIVER?

Our Online Store ships worldwide with DHL, delivering 9am-5pm, Monday to Friday.

DHL does not deliver on festive or pre-festive days.

FREE SHIPPING

From time to time, we run free shipping promotions. To be notified by email, simply signup here. Please note that free shipping promotions will be applied to your order atcheckout.

In the event that you need to return an item that you bought during a free shipping promotion, we will not refund the outbound shipping costs (since this was free) and youwill be charged a return shipping fee as usual.

FIRST TIME ORDERS

For your security, please be aware that first-time orders can only be shipped to the cardholder's billing address or a corporate work address which we are able to verifyindependently. To avoid delays to your order, please ensure that your billing addressmatches the address on your card statement, and that the cardholder's name is written asit appears on the card. Please also ensure that your contact details are filled in accurately, so that we can contact you if necessary.

INSURANCE

We insure each purchase during the time it is in transit until it is delivered to you. Werequire a signature for any goods delivered, at which point responsibility for yourpurchased goods passes to you. If you are not the receiver of your purchase (for example a gift order) then the person who signs for the package confirms receipt and is accountablefor the package

TRACKING YOUR ORDER

You can check the current status of your shipment by signing into your account and visiting the 'Orders' section.

TAXES AND DUTIES

Most countries are shipped to on a DDP (Delivery Duty Paid) basis, which means that allrelevant import taxes and duties will be included in the product price.

The following countries are shipped to on a DDP (Delivery Duty Paid) basis:

Austria
Belgium
Canada
China
France
Germany
Italia
Japan
Luxembourg
Monaco
Netherlands
Portugal
Spain
United Kingdom
United States
 

If a DDU (Delivery Duty Unpaid) destination is selected, product prices displayed are exclusive of all taxes and duties, as well as well as EU/UK VAT. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to and payment of these is necessary to release your order from customs on arrival.

As we are unable to advise the amount this may be, we invite our customers to verify localtaxes and duties before placing an order. Our Online Store ships worldwide with DHL and the shipping costs are already included in the final amount of your order. However, asinternational courier for your order, DHL may present you with a separate invoice from local authorities for duties owed.